Privacy Policy

1. Introduction

Expert Building Solution ("we", "us", "our"), registered under ABN/GST No. [Registration Number] and operating from Ground Floor, Survey No. 785, Jay Somnath Farm, Ognaj, Mahakali Mandir Road, Ahmedabad, Ahmedabad, Gujarat – 380060, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.

By using our website or contacting us for services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, property address, and other contact details you voluntarily provide when submitting an enquiry or requesting a site visit.
• Project Information: Details about your property, the nature of work required, and any preferences you share with us during consultations.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages. This data is collected automatically through standard web analytics tools.
• Communication Records: Records of correspondence, calls, or messages exchanged with our team during the course of a project or enquiry.

3. How We Use Your Information

The information we collect is used solely for legitimate business purposes, including:

• Responding to your enquiries and scheduling site visits or assessments
• Preparing and delivering quotations, proposals, and project plans
• Executing and managing construction or maintenance projects
• Issuing invoices, receipts, and warranty documentation
• Communicating project updates and relevant service information
• Improving our website and service quality based on usage patterns
• Complying with applicable legal, tax, and regulatory obligations

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Partners: With trusted subcontractors, material suppliers, or specialists engaged to fulfil your project — only to the extent necessary for project execution.
• Legal Requirements: When required to comply with applicable law, a court order, or governmental authority, including GST filings and statutory reporting.
• Business Transfers: In the event of a merger, acquisition, or restructuring, your information may be transferred to the succeeding entity, subject to equivalent privacy protections.

All third parties with whom we share data are bound by confidentiality obligations and are not permitted to use your information for their own purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related records may be retained for up to seven (7) years to comply with GST and financial regulations. After this period, data is securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure storage practices, access controls, and staff confidentiality obligations. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent to receiving marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at the address provided below.

8. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You may configure your browser to decline cookies, though this may limit some functionality of our website. We do not use cookies to collect sensitive personal data.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated version on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

Expert Building Solution
Ground Floor, Survey No. 785, Jay Somnath Farm,
Ognaj, Mahakali Mandir Road, Ahmedabad,
Gujarat – 380060
GST No: [Registration Number]